Frequently Asked Questions
Yes, self-application from 12 years of age (younger children with assistance of an adult, take the child’s age, level of knowledge and pain sensitivity into consideration)
For persistent or recurrent symptoms, multiple treatment of the same skin site is possible. Please leave a treatment interval of at least 2 minutes between each application.
Do not exceed a maximum number of 5 applications per hour on the same skin area.
Yes. Even if applied later, the severity of symptoms may be lessened, or they may fade sooner. Please do not use on open blisters.
Battery may be empty - please change battery and make sure to insert it in the correct direction. If this does not help, then the device may be defective.
Defective devices can be returned after contacting mibe Pharma UK Ltd (details on the CONTACT page of this website).
It can be applied in case of recurrent spreading of Herpes labialis to the nose region;
application for Herpes nasalis is not indicated and thus outside of our intended use.
HERPOtherm is a certified medical device which has undergone a conformity assessment procedure incorporating a notified body.
Cleaning is not absolutely mandatory in case of dedicated single person use and application on undamaged skin.
But if you do need to clean the HERPOtherm, then please observe the following instructions:
The ceramic contact plate of the device can be easily cleaned with a standard alcohol disinfectant wipe; all other external surfaces, for example, with a clean cloth.